This content has been produced by KONE in collaboration with the Commercial Department of The Financial Times.

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What lifts can teach us about the pandemic and the future of our cities Scroll down NEXT-LEVEL CITIES
For the past year and a half, most of us have been grounded.
Lockdowns have meant that most of us travelled less and stayed at home more.
Citymapper Mobility Index
(10th March 2020-14th April 2020)
London
100
0
Paris
100
0
New York
100
0
Sydney
100
0
Tokyo
100
0
Seoul
100
0
However, we did at least move - even if we stayed at ground level.
We took to the streets in unprecedented numbers, as more of us explored our local areas.
For example, in the UK, the number of people visiting parks soared.
During the summer of 2020, almost twice as many Brits than normal went to the park.
+100% increase in park visits
Source: Google – COVID-19 Community Mobility Reports via ONS compared to a normal year
Cycling also became more popular.
Pop-up bike lanes led to an average 50% increase in cycling in European cities.
Three months after pop-up bike lanes were installed:
+50% increase in cycling
Source: https://www.pnas.org/content/118/15/e2024399118
So we never stopped moving entirely. However, what did stop was vertical movement.
Flights across the world were cut or cancelled.
76% fall
in international flights in 2020
Source: IATA
And, more interestingly, data from the people flow company KONE shows us that we stopped moving up and down inside buildings too.
Lifts are a key part of 21st century life. Without them, the dramatic skylines that grace our cities would not exist. As lifts have evolved, city architecture has evolved too.
However, lifts were barely used anywhere during the early part of 2020. In fact, the story of lift use over the past 18 months is in many ways the story of the pandemic. Let’s take a look at lift use in certain key cities during the first set of lockdowns. The number of lift journeys plummets.
As 2020 progresses, the data shows us the effect of different Covid-19 strategies. For example, Singapore’s ‘Covid-zero’ approach meant that, after an initial blip in spring 2020, lift use quickly returned to pre-pandemic levels. Most European cities had a very different experience.
Lift data also tells us which buildings are truly essential for a city to function. During the pandemic, lift use in hotels, shops and other sectors dropped sharply, but hospital lifts were in constant use.
London
80% drop in lift use
Source: KONE, number of monthly starts in selected office buildings, 2020.
Toronto
84% drop in lift use
Source: KONE, number of monthly starts in selected office buildings, 2020.
Kuala Lumpur
64% drop in lift use
Source: KONE, number of monthly starts in selected office buildings, 2020.
Singapore
The quick bounce back reflects Singapore’s proactive and swift approach to managing the pandemic.
Source: KONE, number of monthly starts in selected office buildings, 2020.
Milan
Milan was hit hard by the first and second waves, resulting in strict measures to limit in-person contact.
Source: KONE, number of monthly starts in selected office buildings, 2020.
Amsterdam
In Amsterdam, strong remote working guidance has been in place since March 2020.
Source: KONE, number of monthly starts in selected office buildings, 2020.
Hospitals
100% February (baseline) March April May 100% February (baseline) May August November
Lift use by building type (Feb‑Dec 2020)
Source: KONE, number of monthly starts in selected buildings, 2020.
United States
100%
Hotels
Hospitals
Offices
Education & Leisure
United Kingdom
100%
Hotels
Hospitals
Offices
Education & Leisure
By the middle of 2021, we see the effect of vaccinations on people flow. The number of lift journeys increases in many western cities, as people feel more able to return to the office.
Increase in office lift journeys (Jan‑Oct 2021)
+134% +126% +41% +301% London Amsterdam Frankfurt Chicago
Cities are coming back to life, as citizens flow through streets and buildings, moving from home to work to social life and back again, and up and down inside offices, shops, hotels, schools and more.
In the past, cities have responded to times of crisis by becoming cleaner, more connected and more sustainable. Think about how the ‘Great Stink’ in Victorian London led to the building of a modern sewage system or how New York’s cholera epidemic in the 1830s resulted in the creation of Central Park.
As we adapt to post-pandemic life, we are faced with a unique opportunity.
Urban population (1950-2050)
6 7 5 4 3 2 1 0 1950 1970 1990 2050 2010 2030 1960 1980 2000 2020 2040
The number of people living in cities is predicted to rise from four billion today, to more than six billion by 2050.
To accommodate all these people in a sustainable way, we will need to rethink the flow of urban life.
With the help of technology, cities also become multidimensional. For example, lifts and other physical elements are able to communicate with urban dwellers and with machines, enabling more personalised and even safer ways to move around and connect with people.
Modern lifts can talk wirelessly to other machines
Modern lifts can talk wirelessly to other machines, meaning that they can be called via apps on your mobile, or used by service robots. Service robots can also move around supplies in offices, hotels, schools and hospitals, and even be used to deliver groceries to people’s houses, enabled by Application Programming Interfaces (APIs).
Lifts are more sustainable than ever
Lifts are a central element in smart and sustainable cities. 2%-10% of a building’s energy consumption comes from lifts. Modern lifts are 90% more energy efficient than those built and installed in the 1990s. (based on KONE MonoSpace 500).
Modernising lifts improves accessibility and safety
European building stock is getting old and will in most places not meet the EU’s climate targets. Modernising lifts improves accessibility and safety, enabling up to 70% energy savings and a significant reduction in their lifetime carbon emissions.
Lift maintenance is now AI powered
Modern lift maintenance is AI-powered. Predictive lift maintenance (KONE 24/7 Connected Services) helps identify issues before they happen, helping people to flow freely in buildings.
Modern lifts offer multi-sensory experiences
Lifts play a central role in how people experience moving inside buildings. It is possible to enjoy digitally enhanced, multisensory experiences, carefully crafted with physical design, and to deliver engaging workplaces, unique brand experiences and unforgettable journeys (KONE DX Class lifts).
New technology can help in future crises
If there are new pandemics, innovative antimicrobial surfaces and air purifiers, as well as touch free lifts, will help make journeys in buildings safer.
These are just some of the ways in which co‑innovation between companies such as KONE and other private and public organisations can generate resilient solutions to the challenge of moving people through cities in a sustainable way.
Life in a modern city isn’t perfect. Getting from place to place can be frustrating and time consuming. But imagine if every journey was as fast and seamless as your last trip in a lift. Lift data can teach us a lot about how life has changed over the past couple of years – and it can also teach us how life might change in the future… and how the modern city might be reimagined as a place where every journey is connected, sustainable, and stress free.
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