KONE References 2017: Urban Journeys

to be on the spot very quickly and to have very short reaction times is a prerequisite to that. And we know that KONE is in the same geographies as we are and that is key,” emphasizes Bjerg. CO-CREATION AS A PROCESS does not limit participation to a select few. For instance, KONE regularly organizes Hackathons where participants are asked to come up with new services based on Internet of Things (IoT) technologies. The most recent event attracted more than 2,300 teams ranging from university students to established start-ups, with several innovative ideas being explored. Similarly, ISS uses a system called N.O.S.E to understand each of its customers’ needs and then provide the outcomes and solutions that will facilitate those needs. New strategies are tested out in the Corporate Garage, an independent unit for innovation within the company. In this space, there is freedom to aim for a big impact with entrepreneurial fervor. “We customize our service by making sure that both ISS and KONE are completely aligned with the outcome that the customers want and how that outcome is delivered,” says Bjerg. A GOOD EXAMPLE OF ORCHESTRATING a positive outcome can be seen in Norway. ISS and KONE worked together with telecom company and ISS customer Telenor, which in turn resulted in connections being made with a KONE customer, the Oslo airport. The result saw positive discussions and insights covering topics ranging from equipment maintenance to accessibility and safety, in a crowded environment such as an airport. “The next step in all of this is that, thanks to the partnership with IBMWatson, we are able to predict when equipment will fail before it actually does. We can actually change the component before it needs to be changed,” says Hinnerskov. “This again means that ISS’ customers will have more efficient buildings with higher uptime. We can do the maintenance before things happen and at a time convenient to the customer.” There is a constant drive to be more efficient and improve the experiences in the industry, and with co-creation, both ISS and KONE are able to constantly stay ahead of the curve and take advantage of new technologies, providing ever better products and services to their customers. / “Operationally, real partnerships are becoming more and more important.” ISS Summary CHALLENGE • To deliver consistent services to ISS's customers in 21 countries covering Europe and Israel. • Have access to transparent and real-time information and maximize equipment uptime. SOLUTION • Close cooperation and early involvement with ISS and ISS's customers to ensure their needs are met. • Leveraging local knowledge accumulated by both companies. • Co-creation in the area of innovation and digital technologies. FACTS • ISS is a Danish-headquartered world- leading provider of catering, cleaning and facility management services. KONE SOLUTIONS KONE Online KONE Care™Maintenance Thomas Hinnerskov, executive vice president, North and Central Europe, KONE (left) and Troels Bjerg, ISS regional CEO for Northern Europe (right). 57