KONE Sustainability Report 2017

KONE 2017 | SUSTAINABILITY REPORT Strategy and megatrends 11 KONE Way is our operating model and defines how we implement the Ways to Win and run our business with the right roles, processes, IT tools and data. KONE Way enables us to deliver better service to our customers through speed and consistency. Accelerate winning with customers In September 2017, KONE launched its Accelerate winning with customers pro- gram to speed up the execution of the Winning with customers strategy and to support profitable growth. The objective of the program is to create a faster-mov- ing, customer-centric organization that lev- erages scale efficiently in a rapidly changing environment. The program includes both organizational adjustments, as well as the development and further harmonization of roles, processes and tools. Strategic targets Our strategic targets are how we measure our success. We aim to have the most loyal customers, be a great place to work, grow faster than the market, have the best finan- cial development in our industry and be a leader in sustainability. Our culture We are passionate about safety, quality, and our values, which together form a strong foundation for our company cul- ture. Our culture builds on our values of delighting the customer, energy for renewal, passion for performance, and winning together.