KONE Sustainability Report 2017

KONE 2017 | SUSTAINABILITY REPORT Managing sustainability 13 LISTENING TO OUR STAKEHOLDERS We work closely with our stakeholders on the various topics of sustainability and maintain an active dialogue with them. KONE’s main stakeholders are our custom- ers, employees, shareholders, suppliers, distributors, media, educational institu- tions, and local communities. Keeping an open and continuous dialogue enables us to collaborate effi- ciently and ensures a predictable busi- ness environment for all parties. Stakeholder group Channels of dialogue Assessments and key topics raised KONE has over 450,000 customers worldwide. Our main customers are builders, building owners, facility managers and developers. Customer meetings and events, constant dialogue through solution support, seminars and conferences, company reports, marketing materials, website and social media channels. Annual global customer loyalty survey: Continued positive feedback on product and maintenance quality and customer service. KONE pays wages and salaries to approximately 55,000 employees in over 60 countries. Performance discussions, continuous face-to-face dialogue between employees and managers, training events, global learning solutions, innovation creation through innovation tool, European Annual Employee Forum, internal social media channels, company intranet and internal employee publications. Pulse employee survey, annual performance discussions, idea management system, innovation tool. The Pulse results showed clear improvements in the perceived learning, development, and training opportunities available to employees. Cross-team workgroups continued to drive further development of work processes and collaboration. KONE conducts business with approximately 20,000 suppliers. Continuous one-to-one dialogue, annual supplier day for strategic suppliers, trade fairs, steering group meetings, supplier workshops. Annual supplier survey, supplier performance assessment with the Supplier Excellence Certification Program. No material concerns raised, discussions about day-to-day operational issues, for example on how to further improve the logistic processes and quality. KONE pays dividends to over 61,000 shareholders, ranging from institutional investors and companies to individuals, public institutions, and non- profit organizations. An active and open dialogue: Financial disclosure is provided through stock exchange releases, as well as financial and other company reports. In addition, more personal channels of dialogue include management meetings with investors and analysts, annual general meetings, and capital markets days. We have a dedicated investor relations team at KONE, which coordinates all of KONE’s investor relations activities. This ensures a fair and equal access to company information and to its spokespersons. Some of the most discussed topics with KONE’s stakeholders include current and future business performance, KONE’s strategy, the development of KONE’s end markets as well as KONE’s capital allocation. We receive direct feedback from financial market representatives in discussions and meetings, and we collect feedback from the financial community also through surveys. KONE collaborates with authorized distributors in almost 100 countries. Continuous dialogue through daily contacts, regular country visits, distributors’ meetings and various support tools. Monitoring of sales-related activities and direct feedback from distributors. No material concerns raised. KONE communicates proactively and openly with representatives of the media. Press releases, interviews, background briefings, visits, press events, publications, company website and social media channels. Surveys, media analysis, reputation studies. No special issues raised during the reporting period. KONE collaborates with educational institutions locally and globally. KONE International Trainee Program, CEMS, thesis opportunities, local internships, participation in recruitment fairs, common projects, guest lectures, participation in research programs and social media platforms. Most attractive workplace surveys, online tracking. Efforts for deepening school collaboration and social media visibility have been increased to further strengthen talent acquisition and employer brand. KONE pays direct taxes, social security, and employer expenses in more than 60 countries. Social media channels, company website, stakeholder relations, reports. Sustainability surveys, reputation studies. No special issues raised during the reporting period.