KONE Sustainability Report 2017

KONE 2017 | SUSTAINABILITY REPORT Providing the most sustainable offering 29 1 2 3 4 5 6 8 7 1 R&D Safety is embedded in the product devel- opment process. Potential safety hazards affecting the products’ full life cycle are sys- tematically identified and eliminated before products are introduced to the market. Existing products are continuously developed to further improve their safety and functionality. 2 SUPPLIERS KONE has defined clear quality require- ments which are continuously measured and followed. (Read more about quality on p. 27.) In addition, our quality professionals regularly audit key suppliers to monitor the safety and quality of delivered components and products. KONE’s Supplier Code of Conduct requires all of our suppliers to protect the health and safety of their employees. 3 PRODUCTION SITE KONE enhances the quality and safety of all components used in production by carefully controlling raw materials and pro- duction processes. All of KONE’s major production sites are certified to ISO 9001, 14001 and OHSAS 18001 standards. We make sure that all our production sites are safe places to work, for example, by using the 5S* methodology and by con- ducting regular safety training. 4 OFFICE KONE promotes safety awareness among its employees through health and safety training as well as safety-related internal communication. Building managers promote and main- tain safe and healthy working environ- ments in KONE premises. 5 INSTALLATION KONE’s processes and certified installa- tion methods are designed to enhance the safety of installers and third parties whilst enabling product quality and reliability. KONE constantly improves the safety, quality and efficiency of its installation pro- cesses, for example, by using the Kaizen methodology. We use continuous training, instal- lation safety and method passport, site audits, and risk-assessed methods to con- trol site safety. 6 USE KONE supports customers and building owners in promoting the safe use of ele- vators, escalators and automatic building doors. We actively communicate about safety with our customers and equipment users. We organize activities in different parts of the world and provide training along with educational materials to our customers and the general public to help equipment users stay safe. Our safety mascots, Max and Bob, help teach children about the safe use of equipment through events, leaf- lets, and an animated video and games. 7 MODERNIZATION KONE develops modernization solutions for upgrading or replacing existing equip- ment with new solutions that meet or exceed the latest safety standards, improv- ing equipment reliability and user safety. Products are installed by professional technicians following strict modernization processes. 8 MAINTENANCE KONE maintains the safety of elevators, escalators, and automatic doors using pre- ventive maintenance methods. We train our maintenance technicians regularly to ensure they have the required competence to perform their work safely and provide them with mobile tools to have digital access to the latest up-to-date information. Our supervisors continually coach and audit technicians to assure that processes are followed and needed com- petences exist. Safety is an integral part of our solutions and operations We enhance the safety of our products and services through rigorous attention to our design, manufacturing, installation, and main- tenance processes. Our policies, processes, and tools enable all our business activities to be organized and conducted in a structured and globally harmonized way. *5S methodology: sort, stabilize, shine, standardize, and sustain.