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COMPLETE PEACE OF MIND

Maintenance powered by digital technology

Managing a building is easier when you're free to focus on the things that matter. With time-saving predictive maintenance and the industry’s first carbon-neutral maintenance offering, we value your time and we value sustainability. KONE maintenance helps optimize the performance of your equipment across the lifecycle while also offering complete peace of mind by maximizing safety and comfort for your tenants.

TAILORED MAINTENANCE

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An approach that’s right for you

Keep your entire equipment portfolio running smoothly with expert maintenance for elevators, escalators and automatic doors from any manufacturer. Have you tried predictive maintenance? We offer innovative AI-based data analytics technology that can anticipate maintenance needs for less downtime and longer equipment lifetime.

CARE BEYOND YOUR EXPECTATIONS

Predictive elevator maintenance

Anticipate maintenance needs with a proactive approach that combines expert knowledge and AI-based data analytics. Predictive maintenance uses that latest technology to reduce unexpected repairs and enable fact-based planning for elevators and escalators from any make, model or brand of equipment.

40%

fewer customer-reported issues and entrapments

Improve safety for tenants and visitors

360°

lifecycle approach for repairs, upgrades and renewals.

A comprehensive plan for the future

80%

of equipment faults identified proactively

Spend less time on maintenance issues

78%

of the main spare parts are already in the van

Less driving for lower CO2 emissions

SERVICE FOR ALL BRANDS

A lifetime of care

Enjoy peace of mind with easy maintenance and personal service for any brand of equipment. We can help you spend less time on maintenance and extend equipment lifetime with the latest connected elevator technology.

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Local service

Skilled technicians near you offer personal service that is backed by data and AI-assisted insight, and support from our global service and repair network.

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Quick repairs

The most commonly used spare parts are already in the service van and our global supply hubs offer over 160,000 spare parts from all equipment manufacturers.

KONE customer service employee talking with customer through a headset.

24/7 support

We’re here to help any time of day. In person or online, it’s easy to get in touch with us: chat with us online, call a local KONE service number, or schedule an on-site visit with a KONE expert.

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Smooth transition

Getting started with KONE is easy. Our unique onboarding process is based on experience with over 570,000 maintenance agreements across all major brands.

SUSTAINABILITY ACTIONS

A clear vision for the future

Our carbon-optimized solutions help the planet while giving you another way to take concrete action on your sustainability targets.

1st

carbon-neutral maintenance offering

Lower your carbon footprint

84%

renewable energy powers all our facilities

Choose a sustainable service partner

91%

of our waste is recycled or used to make energy

Create less waste for the planet

BUILT-IN SERVICES

Connected technology

Optimizing equipment performance with predictive maintenance requires advanced digital technology. KONE predictive maintenance comes with innovative solutions that save time and keep you up-to-date.

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KONE 24/7 Connect

Real-time monitoring and intelligent data analysis allows you to anticipate maintenance needs and respond to issues quickly.

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KONE Remote Service

Improve uptime and user experience for KONE DX elevators by resolving unexpected events quickly with over-the-air repair actions that often start before a KONE expert arrives on site.

KONE Online

Stay up-to-date and save time by checking equipment data, status details and important planning information from anywhere.

DIGITAL SERVICES

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Easy ways to add value

We offer digital services that future proof your equipment. Improve asset management with KONE 24/7 Planner or integrate equipment and maintenance data into your systems with KONE APIs. You can also enhance the building experience with automated elevator calls and intelligent service robots.

Would you like to learn more?

Contact your local KONE sales team to find out more about services that are customized for your needs.

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