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D
igitalization is a global phenomenon that
touches all of our lives.
In fact, many of our day-to-day activities
have been transformed over the last decade.
Secure online banking, driving and
transport, irrigation, crop farming, even disease prevention
services have all been enhanced by digitalization.
Yet despite the changes so far, almost every industry
sector still faces a challenge to rethink the notion of what
creates value for customers.
As a leader in its industry, KONE has been adapting to
digitalization for some time, working hard to combine
technology know-how and business agility, while adjusting
to changes in the market and customer needs.
“Digitalization has an impact on every area of our
business, and it is very, very exciting.” says
Antti Koskelin
,
CIO at KONE.
He adds that it is has become a basic competitive
requirement. “We are moving quickly. Is there another
option? Can we stand still? No. if we want to have the best
elevator, escalator and door selection for the best people
Digitalization has the power to transform industry, improve
quality and bring innovations to the market more quickly. Antti
Koskelin, CIO at KONE explains how and why KONE is shaping its
operations to make the most of the biggest trend in business.
New rules of the game
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SCOTT MCMAHON
ILLUSTR ATION
iSTOCK
flow experience – as well as the best performing field
service – we will not get there by not doing anything.”
THE ROAD LESS TRAVELED
One of the main challenges for any company of course, is
to have the courage to continuously renew processes and
approaches.
Antti explains: “Take the car industry as an example.
Today, the majority of the innovation in the car industry
comes from software and digitalization. You start out with
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