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KONE 2015 | SUSTAINABILITY REPORT
MANAgINg SUSTAINABILITY
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LISTENINg TO OUR STAKEHOLDERS
We work closely with our stakeholders on the
various topics of sustainability, and maintain
an active dialogue with them. KONE’s main
stakeholders are our customers, employees,
shareholders, suppliers, distributors, media,
educational institutions, and local communities.
Keeping an open and continuous dialogue
enables us to collaborate efficiently and
ensures a predictable business environment for
all parties. Read more about this collaboration
in the table below.
Stakeholder group Channels of dialogue
Assessments and
key topics raised
KONE deals with over
400,000
customers
worldwide. Our main
customers are builders,
building owners,
facility managers, and
developers
Customer meetings and events, constant
dialogue through solution support, seminars
and conferences, company reports, brochures
and magazines, company website and social
media channels
Annual global customer loyalty survey: Continued
positive feedback on product quality and offering, as well
as competence of KONE personnel. KONE is continuously
developing in several areas: competence development,
customer centricity and communication.
KONE pays wages and
salaries to approximately
50,000
employees
in
over 60 countries
Performance discussions, continuous face-
to-face dialogue between employees and
managers, European Annual Employee
Forum, company intranet, internal employee
publications, training events, global learning
solutions, innovation creation through
Innovation Tool
Pulse employee survey, annual performance discussions,
Idea Management System, Innovation Tool. The global
Pulse results showed clear improvement in collaboration.
Cross-team workgroups continued to drive further devel-
opment of work processes and collaboration.
KONE conducts business
with approximately
20,000
s
uppliers
Continuous one-to-one dialogue, Annual
Supplier Day for Strategic Suppliers, trade fairs,
steering group meetings, supplier workshops.
Annual supplier survey, supplier performance
assessment with the Supplier Excellence Certification
Program. No material concerns raised, discussions about
day-to-day operational issues, for example on how to
further improve the logistic processes and quality. (Read
more on pages 26 and 42.)
KONE pays dividends to
over 56,000
share-
holders
, ranging from
institutional investors and
companies to individuals,
public institutions, and
non-profit organizations
An active and open dialogue: Financial
disclosure is provided through stock exchange
and press releases, as well as financial and
other company reports. In addition, more
personal channels of dialogue include
management meetings with investors and
analysts, annual general meetings, and capital
markets days. We have a dedicated Investor
Relations team at KONE, which coordinates
all of KONE’s Investor Relations activities. This
ensures a fair and equal access to company
information and to its spokespersons
Some of the most discussed topics with KONE’s
stakeholders include current and future business
performance, the development of KONE’s end markets
as well as KONE’s capital allocation. We receive direct
feedback from financial market representatives in
discussions and meetings, and we collect feedback from
the financial community also through surveys.
KONE collaborates with
authorized
distributors
in close to 80 countries
Continuous dialogue through daily contacts,
regular country visits, distributors’ meetings
and various support tools
Customer survey, monitoring of sales-related activities,
and direct feedback from distributors. No material
concerns raised.
KONE communicates
proactively and openly
with representatives of
the
media
Press releases, interviews, background briefings,
visits, press events, factory tours, publications
and magazines, company website and social
media channels
Surveys, media analysis, reputation studies. No special issues
raised during the reporting period.
KONE collaborates with
educational institutions
locally and globally
KONE International Trainee Program, CEMS,
Singularity University, thesis opportunities, local
internships, participation in recruitment fairs,
common projects, guest lectures, participation in
research programs and social media platforms
Most attractive workplace surveys, online tracking.
Efforts for deepening school collaboration and social
media visibility have been increased to further strength-
en Talent acquisition and employer brand.
Society
- KONE pays
direct taxes, social
security, and employer
expenses in more than
60 countries
Media coverage, company website and social
media channels, reports, stakeholder relations
Sustainability surveys, reputation studies. No special
issues raised during the reporting period.
MEMBERSHIPS AND
POSITIONS OF TRUST
KONE is an active participant in
organizations developing codes,
standards, and guidelines for
improving safety, accessibility,
energy efficiency, as well as other
organizations advancing sustainable
development. In 2015, KONE
continued to be a member of the
following organizations:
• United Nations Global Compact
• The International Organization for
Standardization (ISO)
• Standardization Administration of
China (SAC)
• The European Committee for
Standardization (CEN)
• International Trade Associations,
such as the European Lift Association
(ELA), the Pacific Asia Lift and
Escalator Association (PALEA), and
the National Elevator Industry, Inc.
(NEII) in North America
• World Business Council for
Sustainable Development (WBCSD)
• Green building councils in the United
States, Finland, India, Italy, Romania,
Singapore, the Netherlands, Sweden,
Vietnam and the Czech Republic
• World Alliance of Low Carbon Cities
(WALCC)
• European Round Table of
Industrialists’ Energy and Climate
Change Working Group (ERT)
• Cleantech Finland
• Climate Leadership Council
• Council on Tall Buildings and Urban
Habitat (CTBUH)