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RandEL WELLs
Photo
and
IllustratIon
KONE
K
ONE Care Online is a
web-based information
channel created to help
customers monitor their
KONE-maintained equip-
ment and plan and budget ahead. It
gives customers instant access to data
on equipment performance, mainte-
nance visits, call-outs and repairs. It also
gives customers an additional channel
for two-way communication with KONE.
The system will be rolled out in various
countries around the world from 2013.
“The main driver behind KONE Care
Online is to improve our communica-
tion with all customers,” says
Pekka
Sipilä
, who is responsible for developing
KONE’s maintenance processes.
Personal wIndow
to servIce
What do customers want? According to our feedback,
at the top of the list is easy access to transparent,
up-to-date information regarding the services they
pay for. The new KONE Care™ Online system is one
example of KONE’s continuous work to respond to
the feedback and serve customers better.