people-flow-magazine-2013-9

CEO’S MESSAGE

Matti Alahuhta

President & CEO, KONE Corporation

Service is

a serious business

KONE IN BRIEF

KONE is one of the global leaders in the elevator and escalator industry. The company has been committed to understanding

the needs of its customers for the past century, providing industry-leading elevators, escalators and automatic building doors

as well as innovative solutions for modernization and maintenance. The company’s objective is to offer the best People Flow

experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting

in buildings in an increasingly urbanizing environment. KONE employs 40,000 dedicated experts to serve you globally and

locally in over 50 countries.

Understanding the customer is the cornerstone of

everything KONE does. And we want to hear what

our customers have to say.

We understand our customers’ differing needs

and aim to match our services accordingly. We want

to provide world-class services to go along with our

world-class equipment.

Maintenance is a central element of KONE’s

customer service. Preventive maintenance is

particularly important for the smooth and safe

operation of both the physical equipment we service

and our business as a whole. After all, the service

business – which for KONE means modernization

as well as maintenance – accounts for half of our

revenue.

At KONE, we strive for a service mindset. This

means working to win the customer every day.

It does not matter if we think we have delivered

exceptional service – the customer has to recognize

it. Service is about the customer experience, and a

satisfied, loyal customer is the best indication of a

job well done.

| PEOPLE FLOW