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REFERENCE CASE
KONE provides comprehensive maintenance services
to the Citigroup Centre in Sydney, Australia.
PERSONAL WINDOW TO SERVICE
KONE Care™ Online is the latest tool to help
customers monitor their KONE equipment-related data.
SAFETY – A HIGH PRIORITY
Safety is a team effort and even the safest technology
cannot substitute for responsible behavior.
KONE AT YOUR SERVICE
Services are integral to KONE’s business and quality
is measured at every customer encounter.
GREAT SERVICE ADDS VALUE
Dr. Christian Grönroos explains the transformation
of manufacturing companies into service providers. 4 8
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People Flow is KONE’s stakeholder magazine. KONE Corporation, Keilasatama 3, P.O. Box 7, FI-02150 Espoo, Finland, +358Ÿ204Ÿ751,
Editor-In-Chief: Liisa Kivelä Managing Editor: Laura Vinha Editorial Board: Anja Boxberg, Liisa Kivelä, Anne Korkiakoski, Charlotta Korkman, Katri
Paalanen, Laura Vinha Published By: Sanoma Custom Media, +358 9 1201, Sanna Myller, Director Editorial Staff: Kimmo Holappa,
Managing Editor; Shelly Nyqvist, Producer; Sirpa Ärmänen, Pii Haikka, Graphic Designers Reprographics: Tuukka Palmio Cover Photo: Grantly Lynch
Printed By: Kirjapaino Uusimaa, Porvoo ISSN 1798-4246 Orders, addresses, feedback and story ideas:
People Flow Issue 9 published in January 2013
CONTENTS
ISSUE 9
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DIC E COL A
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441 763
Printedmatter
KONE AS A PARTNER
Together, London Underground and KONE ease the
journeys of over one billion passengers every year. 14
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