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FAST FACTS
Delhi Metro Rail Corporation
Project completion: ongoing
Flow: 2.7 million passengers daily
Coverage: 6 lines serving 137 stations
Owner: state-owned
KONE SOLUTIONS
395 KONE MonoSpace® elevators
75 KONE TransitMaster escalators
KONE Care™ Maintenance Service
(24/7)
who do not know how to use an eleva-
tor will not press the call button. This
drove us to design elevators that auto-
matically travel between floors without
any prompting,” says
Anil Mehta
, Chief
Project Manager at KONE India.
Specifications to local needs
Everything about the project was new,
specifications were tough and compli-
ance was demanding. KONE incorporat-
ed its own know-how when faced with
localization challenges.
”DMRC may have modeled its blue-
print design from the Singapore Metro,
but in practice the project was like no
other,” Mehta says.
”Power fluctuations occur because
the quality of electricity is poor in Delhi.
Our elevators are backed up by a bat-
tery in case of a power failure. As a
result, an elevator will reach its nearest
landing and the doors will open.”
Add to this the local climate, which
in Delhi’s case is likely to be a major
issue. Extremely hot summers, cold
winters, dust and monsoon rains mean
the exterior of the elevators needed to
adapt to those conditions.
“We came up with a detailed plan
to carefully protect the elevators from
the elements. We installed a water gate
Above: Anoop Gupta, Director (Electrical) of
DMRC at DMRC headquarters; Below: Anil
Mehta, Chief Project Manager at KONE India
at the Paschim Vihar East metro station.
2.7
The delhi metro carries
2.7 million passengers
daily safely to their
destinations.
architecture and user behavior.
In addition to studying the flow
at each station, the study focused on
how to improve movement of people
from one place to another and what
was causing the slowdown.
”We were surprised to hear that
many people were using a metro for
the first time. When a person wonders
how to use an escalator and hesitates,
a busy passenger becomes frustrated
and might even push aside that novice
passenger,” says
Hannu Nousu
,
Senior Expert, Usability, Market and
Customers at KONE.
Based on the study’s findings,
KONE realized the stations needed
to be carefully re-planned to improve
the people flow situation.
“If a metro station is located in a
transit area between long distance
trains or even a bus, passengers have
bigger bags and walk at a different
pace than busy office workers,”
Nousu says.
KONE also learned that culture
often dictates user habits. For instance,
passengers naturally stand left or right
on an escalator.
“Additionally, the study uncovered
other variances to behavior. When a
passenger arrives to a platform, those
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| PEOPLE FLOW